Shipping & Return Policy
Kidscool Space is always committed to providing you with the best shipping options no matter where you live. Helping customers enjoy satisfactory logistics & post-sales services is something we have been working on.
All the products on display are in stock.
Your item(s) will be sent within 24 hours (Business day) after you place the order, and also the parcel's tracking number can be found on our website, so just feel free to track your package.
Shipping to Worldwide
-Expedited Shipping for $9.99 :
2-3 business days（Only available for the U.S.）
-Expedited Shipping for $29.99 :
3-5 business days (Available for the rest of world)
-Global Free Shipping:
United States：2-5 business days
Canada & Europe: 1-2 weeks
Oceania: 1-3 weeks
Rest of the world: within 1 month
Attention, please: All orders are dispatched from China. During sale and holiday periods, delivery may take longer than the estimated time frames above.
Kidscool Space is committed to 100% customer satisfaction! If you are unsatisfied with our products because of the quality problem, you may apply refund directly within 60 days after your parcel is received. We will get you a refund for any non-misuse issues, e.g. damage during transportation, product defect and ill-fitting. All you need to do is just to take a photo showing the quality problem of each of your item and then email it (or them) to us at firstname.lastname@example.org for evaluation(within 3 business days), we will arrange a full refund immediately after the evaluation is completed. Also, there is no need to return your parcel to us ( applying to the quality problem only).
*The refund should be applied within 60 days after your parcel is received, and you can apply for refund by PayPal or credit card.
To cancel an order, please contact us as soon as possible. If your order has not been shipped yet, we will immediately refund your payment. If your order has been shipped, we will refund your payment as soon as we receive the item(s) back from you and process them at our checkout.
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